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| Category | Q&A | Last Q&A published |
 General
|
6 | How do I get replacement parts? |
Last published Q&A
Here is a list of the last Q&As that were published.
Go to Mattel's GeoTrax Replacement Catalog to order replacements.
[ General ]
Requested and Answered by Geotraxbuddy on 17 May 2006 19:33 (1588 reads)
Some train engines won't power up if the two battery compartment screws are tightened all the way. Try backing out each screw one turn and then checking to see if the engine powers up. If this doesn't work, try backing out the screws another full turn.
This has worked on two of my engines that failed to power up.
Tom Parker
This has worked on two of my engines that failed to power up.
Tom Parker
[ General ]
Requested and Answered by Geotraxbuddy on 17 May 2006 19:29 (1570 reads)
You probably have an old style criss-cross track piece.
Fisher-Price has quietly re-designed the mold for their criss-cross track piece (late 2004). There are eight short little rectangular rails within the inner square of this type of track. The rectangles present on the old style are shorter in length and thus have a greater distance between them. This provides for a larger gully, which catches the wheels.
The re-designed track has longer rectangles, which results in a smaller space or gully, preventing the wheels from bottoming out and getting stuck.
The image below shows the two criss-cross track pieces so that you can see the difference.
(original image)
The solution is to replace your criss-cross track piece with a newer version.
Tom Parker
Fisher-Price has quietly re-designed the mold for their criss-cross track piece (late 2004). There are eight short little rectangular rails within the inner square of this type of track. The rectangles present on the old style are shorter in length and thus have a greater distance between them. This provides for a larger gully, which catches the wheels.
The re-designed track has longer rectangles, which results in a smaller space or gully, preventing the wheels from bottoming out and getting stuck.
The image below shows the two criss-cross track pieces so that you can see the difference.
(original image)
The solution is to replace your criss-cross track piece with a newer version.
Tom Parker
Try KMart.
For some reason KMart tends to stock this item.
For some reason KMart tends to stock this item.
Contact Fisher-Price and let them know your item isn't working. Several people have done so and Fisher-Price not only treated them politely, but they sent them a replacement to boot.